🚚 Shipping & Returns

Fast, Secure, and Reliable Vape Delivery Across the Philippines.

📦 Shipping Policy

At PUFF CITY WHOLESALE & RETAIL, we aim to deliver your orders quickly and safely, whether you’re a retail buyer or wholesale partner.

🕒 Processing Time

Orders are processed within 1–2 hours after payment confirmation.
Wholesale or bulk orders may require additional hours for preparation.
You will receive a shipping confirmation message once your order has been dispatched.

📍 Delivery Partners

We ship nationwide via trusted courier services:
📦 LBC / J&T / Lalamove
All shipments come with a tracking number or link, sent to you via email or message once your package is on its way.

💵 Shipping Fees

Our team will confirm final shipping fees after order verification.
Free Shipping may apply for selected bulk or promotional orders.

🧾 Order Confirmation & Tracking

Once your order is shipped, you will receive:

A tracking number or link
Estimated delivery date
Courier contact info

You can track your shipment anytime using the courier’s official website or app.

🔁 Return Policy

We want you to love your purchase — but if there’s an issue, we’re here to help.

🧭 Eligibility for Returns

We accept returns only for defective, incorrect, or damaged items received upon delivery.
To qualify for a return:
1️⃣ Contact us within 3 days of receiving your order.
2️⃣ Provide clear photos or videos showing the problem.
3️⃣ Wait for our team’s confirmation before returning the item.

Returned products must be:

In original packaging
Accompanied by proof of purchase (order number or receipt)

💸 Refunds & Exchanges

Once your returned item is received and inspected:

If approved, a refund or replacement will be processed within 3–7 business days.
Refunds are issued through the same payment method used for purchase.
If replacement stock is unavailable, you may choose a store credit instead.

Please note:

Shipping fees are non-refundable.
Return shipping costs are the responsibility of the buyer, unless the error was on our side.

🕒 Order Cancellations

Orders can only be canceled before they are shipped.
Once your order has been processed or handed over to the courier, it can no longer be canceled or refunded.

To cancel an order, please contact our support team as soon as possible:

✅ Our Commitment

We handle every delivery, refund, and return request with care, fairness, and transparency.
Our mission is to make sure every customer and partner experiences a smooth and trustworthy service with PUFF CITY.

✨ Thank you for choosing PUFF CITY — your trusted vape wholesale & retail hub in the Philippines!